Returns & Exchanges

Due to the perishable nature of our artisanal chocolates, we cannot accept returns; however, we are committed to ensuring your satisfaction and will replace any items damaged during transit.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately inspect your shipment for any signs of heat damage or structural compromise to the packaging.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the shipping label as these are required for our quality assurance review process.

• 3.
  Contact Customer Care

  Email our team within 48 hours of delivery with your order number and supporting photos to initiate a replacement claim.

• 4.
  Resolution and Reshipment

  Once your claim is validated, we will process a complimentary replacement order or issue a store credit for the value of the affected items.